Presented by BBVA CompassToyota

Accessibility Guide

The Toyota Center is a state-of-the-art, multi-purpose sports and entertainment facility designed to enhance the fan experience. Toyota Center offers easy accessibility through a street-level concourse and a sunken seating bowl located approximately thirty-two feet below grade. Toyota Center either meets or exceeds all structural and service requirements as stipulated by the Americans with Disabilities Act (ADA).

accessible.jpegThe information contained in this guide highlights some of the features available at Toyota Center for guests with disabilities. Should you have any additional questions or need further assistance, please call 713-758-7200, send email to guestservices@rocketball.com or visit Guest Relations across from Section 125 on the Main Concourse, or across from Section 434 on the Upper Concourse. Our Team Members are dedicated to providing you with exceptional guest service and are happy to assist you.

Arena Access

ACCESSIBLE DROP OFF AND PICK UP: Accessible drop off and pick up is located on La Branch Street, south of Polk Street, and on Bell Street, between Jackson and La Branch.

ACCESSIBLE PARKING: Accessible parking is located on the first and third levels of the Toyota Tundra parking garage adjacent to the arena. Accessible parking in the arena garage is available on an event-by-event basis. Accessible parking is also available on the surrounding independent surface lots, and on Clay St. between Jackson and Chenevert.

ELEVATORS: Elevators are accessible on all levels of the arena at the following locations.

  • Main Concourse: Across from Sections 103, 112, 124, Club Lounge (West side)
  • Lower Suites: Across from Suites 201, 240, Party Suite 1
  • Upper Suites: Across from Suite 301, 340, and beyond Suite 320
  • Upper Concourse: Across from Sections 405, 415, 431

ENTRANCES AND EXITS: Toyota Center has four entrances and exits. Please refer to Toyota Center maps for exact locations. Toyota Center maps are located at all Guest Relations and Concierge locations.

ESCALATORS: Escalators are available to provide easy access to all levels. Escalators located across from Section 110 near the main entrance provide access to the Upper Concourse for general public use. Escalators located in the club lounges provide access to the Lower and Upper Suites for restricted use.

GROUP SALES: Group discounts may be available for groups of 15 or more for Rockets games and groups of 10 or more for concerts and family shows. For information regarding group discounts, please call 713-758-7200.

METRO: The Metropolitan Transit Authority of Harris County, Texas offers 100 percent accessibility on its buses. METRO also provides paratransit service, on METROLift, for those who cannot physically ride one of its fixed routes. For detailed information about these services, contact METRO at 713-225-0119.

TICKETS: Tickets are available for purchase at Toyota Center Box Office. Hours of operation are as follows:

  • 9:00 a.m. - 6:00 p.m. Monday through Friday
  • 10:00 a.m. - 6:00 p.m. Saturdays during team seasons Rockets
  • 10:00 a.m. - Event conclusion on Saturdays during the team's off-season, when Toyota Center is open for an event

The Box Office is closed on Sundays except for event days, when it opens at noon, and closes following the event. Tickets may be purchased at the Inside Box Office lobby across from Section 111 during events. Tickets for accessible seating are also available by calling 1-866-4HOU-TIX. Information regarding season ticket purchases may be obtained at the information table located on the Main Concourse.

WILL CALL: Guests can pick up Will Call tickets at any time during office hours. Will Call windows are located at the Box Office as well as at the Sky Bridge Box Office for premium seat holders and are staffed beginning 90 minutes before the start of an event. Photo identification is required to pick up tickets.

Building Policies

CAMERAS, VIDEO CAMERAS, AND AUDIO RECORDERS: Cameras may be prohibited or restricted for certain events. Management reserves the right to make exceptions to this rule. Video cameras and audio recorders are prohibited at Toyota Center unless specifically approved. Please check in advance on the event by calling 713-758-7200.

PROHIBITED ITEMS: For safety reasons, guests are refused entry if they are in possession of prohibited items including: alcoholic beverages, illegal drugs, food, beverages, glass / plastic / metal containers, video recorders, audio recorders, fireworks, laser pointers, backpacks, coolers, umbrellas, knives, weapons of any type, baby seats or carriers, unauthorized firearms, projectiles, glitter, confetti, streamers, helium balloons, beach balls, parcels or packages, inflatables, live pets (except service animals) or large bags of any kind.

SMOKING: Smoking is prohibited inside Toyota Center, including all premium seating, dining, and entertainment areas. A designated smoking area outside the arena is accessible on the Main Concourse level through doors near Section 117.

General Information

AUTOMATED TELLER MACHINES: For your convenience, there are five ATMs located throughout Toyota Center:

  • Main Concourse: Across from Section 108 and Across from Section 124
  • Upper Suites: Sky Bridge Entrance
  • Upper Concourse: Across from Section 411 and Across from Section 431

DRINKING FOUNTAINS: There are accessible drinking fountains located adjacent to restrooms throughout Toyota Center.

EMERGENCY SERVICES: Toyota Center personnel have been trained to assist in emergency situations. If you need help in an emergency, please find the nearest staff member for assistance. Additionally, areas of Rescue Assistance are available and visual and audible alarms are located throughout the building for use in the event of an emergency.

FAMILY RESTROOMS: Family restrooms are located next to all public restrooms throughout the arena on the Main and Upper Concourses.

FIRST AID: Certified EMS services are available at all arena events. First Aid stations are located across from Section 123 on the Main Concourse and across from Section 433 on the Upper Concourse. Please contact any Toyota Center Team Member if you need assistance.

FOOD AND BEVERAGES: For your convenience, there are numerous concession stands throughout Toyota Center. Pizza, barbeque, Mexican, grilled, Asian and traditional concession foods are available at concession stands located on:

Main Concourse:

  • Across from Sections 113, 114, 115
  • Food Courts across from Sections 102, 125

Upper Concourse:

  • Across from Sections 409, 410, 423, 427
  • Food Courts across from Sections 404, 432

GUEST RELATIONS: There are a number of Guest Relations booths throughout the arena. These booths are staffed with knowledgeable Guest Relations Representatives who can assist you with your questions and concerns. Guest Relations Booths are located in the following areas:

  • Main Concourse: Across from Section 125
  • Upper Concourse: Across from Section 434

PUBLIC TELEPHONES: Payphones are located throughout Toyota Center.

RESTROOMS: All restrooms in Toyota Center meet or exceed ADA specifications. For your convenience, they are located throughout the building.

SEATING: Toyota Center offers accessible seating in all areas of the building. Please contact any Toyota Center Team Member with questions.

Hearing Impaired Guests

(TDD/TTY) ASSISTED LISTENING DEVICES: Toyota Center is equipped with assisted listening devices for hearing impaired guests. These devices are recommended for guests with mild to moderate hearing loss. Receivers are available for all events at any Guest Relations or Concierge location and are provided free of charge, with a valid form of identification.

GUEST RELATIONS LOCATIONS:

  • Main Concourse: Across from Section 125
  • Upper Concourse: Across from Section 434

CONCIERGE LOCATIONS:

  • Service Level: Courtside Lounge
  • Main Concourse: Club Lounges
  • Lower Suites: Across from Suites 204, 237
  • Upper Suites: Main Concierge Desk located at sky bridge entrance

CAPTIONING: Toyota Center will have two captioning boards strategically positioned for easy viewing. Please call 713-758-7200 in advance of the event for any special assistance needs.

SIGN INTERPRETERS: Please call 713-758-7200 at least 72 hours in advance of event to make arrangements.

Mobility Impaired Guests

WHEELCHAIRS: Wheelchair escorts are provided through Guest Relations. Please ask any Toyota Center Team Member for assistance. For special assistance needs, please call 713-758-7230.

ARENA SEATING:

Lower Level Section

Wheelchair Spaces

Attendant Seats
103 10 10
104 5 5
105 2 2
106 6 6
108 6 6
109 2 2
110 5 5
111 10 10
116 10 10
117 5 5
118 2 2
119 6 6
121 6 6
122 2 2
123 5 5
124 10 10
Upper Level Section Wheelchair Spaces Attendant Seats
401 5 5
404 6 6
406 7 7
413 7 7
416 7 7
420 6 6
422 3 3
425 6 6
428 6 6
431 3 3
432 6 6
Total Lower Level:  92 92
Total Upper Level: 67 67
Grand Total:  159 159

Vision Impaired Guests

BRAILLE AND LARGE PRINT GUIDES: Braille and Large Print guides are available at any Guest Relations or Concierge location.

SERVICE ANIMALS: Service animals accompanying our guests with disabilities are welcome in Toyota Center. All service animals must remain on a leash or in a harness at all times. Please contact any Toyota Center Team Member for assistance.

Our Partners

  • tcsponsor_xfinity.jpg sponsors_toyota.jpg tcsponsor_mmh.jpg sponsors_reliant.jpg TC_HPSponsorBUDLIGHT14.png
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