Presented by BBVA CompassToyota

A to Z Guide

A

Access Privileges

  • Lexus Lounge: Courtside Suite ticket holders, Courtside Seat ticket holders and Lexus Lounge pass holders.
  • Courtside Suites: Courtside Suite ticket holders.
  • Main Concourse: All ticketed guests.
  • Club Lounges: Courtside, Traditional Suite and Club Seat ticket holders.
  • Lower Suites: Traditional Suite ticket holders.
  • Red & White Wine Bistro: Suite/Club seat ticker holders, ledge dining ticket holders and ticketed guests with reservations.
  • Upper Suites: Traditional Suite ticket holders.
  • Upper Concourse: All ticketed guests.

Accessible Information

View Accessibility Guide

Toyota Center meets or exceeds all public facility structural and service requirements as set forth in the Americans with Disabilities Act.

 

  • Assisted Listening Devices:
    Available for hearing impaired guests at any Guest Relations location.
    Identification will be required to check out the device.
  • Accessible Drop Off: 
    LaBranch Street south of Polk St at the Arena curbside and on Bell Street underneath the Skybridge at the South of end of the Arena.
  • Accessible Parking: 
    Toyota Tundra Parking Garage is adjacent to the Arena on Bell Street. Accessible parking in the garage varies per event. Accessible parking may also be available in the surrounding independent parking lots.
  • Captioning: 
    Real-time captioning will only be provided when requested. To make arrangements for closed-captioning, please contact a guest services representative at least 48 hours in advance of attending an event at Toyota Center by calling 713-758-7230.  

Address and Phone Number

Toyota Center
1510 Polk
Houston TX 77002
Main Phone Number: 713-758-7200

Alcohol Beverage Policy

No alcohol may be brought into Toyota Center. Alcoholic beverages may be purchased inside the arena. All persons must be age 21 or older and provide legal identification to purchase alcoholic beverages. Alcohol purchases are limited to two (2) beverages per buyer for most events. Management has the right to refuse service at any time. Alcohol sales can be terminated at any time at the discretion of Toyota Center management. Typically, no alcoholic beverages will be sold after:

  • Rockets- Start of the 4th quarter
  • Concerts - Varies per event
  • Red & White VIP Restaurant - Last call will be made 45 minutes following the conclusion of the event; restaurant will remain open for another 15 minutes (varies by event)
  • Jack Daniel's Bar – Last call will be made 45 minutes following the conclusion of the event; bar will remain open for another 15 minutes (varies by event)
  • Rockets East & West Club Lounges - Last call will be made 45 minutes following the conclusion of the event; while the club will remain open for another 15 minutes (varies by event)

Animals

Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities.

Announcements

To place requests for in game announcements during Houston Rockets games regarding birthdays, anniversaries, proposals etc. please email guestservices@rocketball.com. Your request will be forwarded to the appropriate persons.

ATM Locations

There are five automated teller machines (ATMs) for your convenience, located throughout the Toyota Center.

  • Main Concourse -Across from Section 108
  • Main Concourse -Across from Section 124
  • Upper Suites- Sky Bridge
  • Upper Concourse- Across from Section 411
  • Upper Concourse- Across from Section 431

B

Baby Changing Facilities

Baby change facilities are located in all public restrooms. In addition, family service rooms are located throughout the arena on the Main and Upper Concourses.

Bags

The NBA has enacted a rule prohibiting bags larger than 14” x 14” x 6” from being brought into NBA arenas.

Banners, Signs and Flags

Banners, signs and flags are allowed in the Toyota Center, but may not exceed three feet in height and a reasonable length. Banners, signs and flags may not be displayed during play due to sight restrictions. Banners, signs and flags may not be hung or fastened anywhere in the arena. Poles to display banners or flags are prohibited. Banners, signs and flags must not be commercial in nature or obscene, or cause any disturbance with other fans. Toyota Center reserves the right to remove any banner, sign or flag without exception.

Baseline Bar

Located on the Event Level behind the Rockets Bench underneath Section 116 this exclusive club is available to all premium floor seat guests.

Box Office

The Box Office is located in the northwest corner of the arena off La Branch Street. Inside sales windows are accessible during events and are located across from Section 111. The Box Office contains 12 outside windows and 8 inside windows. Guests may also purchase tickets from an electronic kiosk located inside the Administrative Entrance on La Branch St when the Box Office is closed. 

Box Office Hours

  • Box Office
    Monday - Friday – 9am - 6pm
    Saturday – Call 866-446-8849 for Saturday hours during the summer 
    Sunday – Closed (Open at noon on event days) 
  • Call Center 
    Monday - Saturday – 9am - 9pm 
    Sunday – 10am - 6pm

The Box Office is closed on Sundays, except on event days, when it opens at noon and closes after the event. For ticket information, see Events & Tickets.

C

Cameras, Video Cameras, Audio Recorders

Professional cameras are prohibited at all events in Toyota Center unless accompanied by an appropriate media credential. Cameras containing lenses (not to exceed 4 inches in length) with no flashes may be allowed for some events. Video cameras and audio recorders are prohibited in Toyota Center unless specifically approved. Please check in advance by calling 713-758-7200.

Children-Lost

Lost children/parents should be escorted to the nearest Guest Relations Booth to notify arena security. Arena security will arrange search procedures. Toyota Center Guest Relations also offers a child identification program to help reunite lost children with their parent/guardian. (See “Tag-A-Kid”)

Guest Relations Locations:

  • Main Concourse- Across from Section 112 & Section 125
  • Upper Concourse- Across from Section 434 (may be closed for certain concerts)

Children-Tickets

Children less than 36" tall generally do not need a ticket to enter the arena, provided the child sits on the lap of an adult. However, some events will require children of all ages to have a ticket for entry. Please check in advance by calling 713-758-7200.

Club Seats

Limited to 2,900 seats between the basketball baselines, club seats take you up close to the action while maintaining your comfort with extra-wide seat space and ample legroom. Houston Rockets club seat holders enjoy VIP parking in the Toyota Tundra Garage, private sky bridge entrance into Toyota Center, opportunities for pre-sales to premium Toyota Center concerts and family shows and priority for suite rentals for special Toyota Center concerts, family shows or Rockets games. Additionally, club seat holders receive access to Rockets Club East and Rockets Club West, access to the Red and White Wine Bistro, unparalleled customer service, unbeatable hospitality and exclusive food and beverage options. Information regarding the purchase of Club Seats is available at Ticket Services booth located near main escalator. Club Seats are located on the main concourse at Sections 105-109 and Sections 118-122.

Community Relations

The Clutch City Foundation was established in 1995 by Rockets owner Leslie Alexander. The Clutch City Foundation is the organization encompassing all Rockets community initiatives. Its mission is to make a difference in the lives of those who are less fortunate-especially children. Foundation efforts are focused on three primary areas: Education, Grassroots Basketball, and Grassroots Outreach.

For more information regarding Clutch City Foundation initiatives, please contact Sarah Joseph, Director of Community Relations, at 713-758-7200.

Concessions

There are numerous concession stands throughout the arena. Types of food include: pizza, barbecue, Mexican, grilled, Asian and traditional arena foods.

  • Main Concourse- Across from Sections 113, 114,115
    Food Courts across from Sections 102, 125
  • Upper Concourse- Across from Sections 409, 410, 423, 427
    Food Courts across from Sections 404, 432

More Info

Concierge Locations

  • Service Level- Lexus Lounge
  • Main Concourse- Rocket Clubs East & West
  • Upper Suites - Main Concierge Desk located at Sky Bridge

D

Designated Driver Program

Toyota Center, Levy Restaurants and Anheuser-Busch have combined to offer guests the opportunity to sign up as a Designated Driver during events at Toyota Center. Please see any Guest Relations Booth to register for this program.

Directions

Toyota Center is conveniently located in Downtown Houston. Please visit our Directions page for detailed instructions and maps of the area.

Dress Code

All guests in attendance are required to wear a shirt and shoes at all times for their own safety. Toyota Center management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.  For questions, please call 713-758-7230.

E

Elevators

  • Main Concourse- Across from Sections 103, 112, 124
  • Main Concourse- West Side Rockets Club (restricted access to Lexus Lounge only)
  • Lower Suites- Across from Suites 201, 240, Party Suite 1
  • Upper Suites- Across from Suite 301, 340, beyond Suite 320
  • Upper Concourse- Across from Sections 405, 415, 431

Employment

Please visit our Business Opportunities page for a listing of open employment positions.

Emergencies and Evacuations

Toyota Center is committed to providing the highest standard of safety for our visitors and employees. Emergency response procedures have been developed to address an emergency or crisis that might arise at Toyota Center or surrounding areas that may affect the arena operation.

Emergency Event Phone Number

In the event of an emergency, a message may be delivered to arena guests by calling 713-758-7200. As there are no procedures for paging guests, so please have seating information available when you call.

Escalators

Escalators are available to provide easy access to all levels. Escalators located across from Section 110, near the LaBranch Entrance, provide access to the Upper Concourse for general public use. Escalators located in the Rockets East & West Clubs provide restricted access to the Lower and Upper Suites.

F

Family Restrooms

For guests with children, family restrooms are located next to all public restrooms throughout the arena on the Main and Upper Concourses.

Fine Dining - Red & White

Come enjoy our "Chef's Table," a premium buffet with a wide variety of selections to satisfy most any taste. It includes five different chef stations, each featuring a different style of cuisine, as well as an array of fruit, fine cheeses and more. While you're dining, you may also want to make a wine selection from Red & White's 3,000 bottle wine collection, which includes terrific values as well as rare, single-vineyard selections.

Red & White Wine Bistro Reservations: 713-758-7534

First Aid

Certified EMS services are available at all arena events. First Aid stations are located across from Section 123 on the Main Concourse and across from Section 433 on the Upper Concourse. Please contact any Toyota Center team member if you need assistance.

Flash Seats

Flash Seats is the exclusive electronic ticketing system of the Houston Rockets and Toyota Center.  Flash Seats serves as a trusted method of ticket delivery, offering guests convenient options of transferring tickets to another guest, or shopping the marketplace for access to sold-out games and third-party events. To enter the building using Flash Seats, guests simply present a form of electronic ID (credit card, driver’s license, etc.) to the Guest Services Representative to swipe.  Guests will receive a seat locator to identify seats.  For more information about Flash Seats please call 713-758-7200.

Food and Beverages

Toyota Center offers a wide variety of food options including barbecue, Mexican, grilled, pizza, Asian and traditional arena food selections throughout the facility. Specialty cocktails and local beers are also showcased at our numerous bars located on the main and upper concourses. Kosher and gluten free options are available at select locations. Restaurants and Concessions are operated by Levy Restaurants, and guests can pick up a Full Concessions Menu at any Guest Relations booth. 

Guests are not permitted to bring any food or beverages into Toyota Center. Containers such as bottles, cans, thermos bottles, or plastic coolers are not permitted for the safety and protection of our guests.

G

Gates Open

  • Rockets games- Weekday Games (Monday - Friday) Door Times will be 1 hour prior to tip off
    Weekend Games (Saturday - Sunday) Door Times will be 1.5 hours prior to tip off
    The Red & White Wine Bistro will be open for Reservations via the Sky Bridge only 1.5 hours prior to tip off for all games.
  • All other events- Gates open 60 minutes prior to the event unless otherwise specifically noted

Please check in advance by calling 713-758-7200.

Green Initiatives

Toyota Center and the Houston Rockets are leaders in the Houston community on environmental best practices and aim to drive community activation on environmentally responsible behavior changes.  To learn more about how Red Nation goes green, please visit our Green Initiatives page. 

Group Sales

For concerts and shows, group discounts may be available for groups of 10 or more people. For Rockets games, groups of 15 or more are eligible for discounts. For more information about group sales, please visit our Group Sales page.

Guest Code of Conduct

Toyota Center is committed to creating a safe, comfortable, and enjoyable sports & entertainment experience.  Toyota Center guests have a right to expect an environment where:

  • Players respect and appreciate each and every guest
  • ​Guests will be treated in a consistent, professional and courteous manner by all arena and team personnel.
  • Guests will enjoy the entertainment experience free from disruptive behavior, including foul or abusive language or obscene gestures.
  • Guests will consume alcoholic beverages in a responsible manner.  Intervention with an impaired, intoxicated, or underage guest will be handled in a prompt and safe manner.
  • Guests will sit only in their ticketed seats and show their tickets when requested.
  • Guests who engage in fighting, throwing objects or attempting to enter the court, stage, etc. will be immediately ejected from the arena and subject to arrest.
  • Guests will smoke in designated smoking areas only.
  • There will not be any obscene or indecent messages or signs on clothing.
  • Guests will comply with requests from arena staff regarding arena operations and emergency procedures.
  • Guests will also be responsible for their own good time by reporting inappropriate behavior.

The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, or guest services staff member.  Guests who choose not to adhere to these provisions will be subject to ejection without refund, and revocation of season tickets and may also be in violation of city ordinances resulting in possible arrest and prosecution.

Guest Relations

There are Guest Relations Booths located throughout the arena. They are staffed with knowledgeable Guest Relations Representatives who will assist you with your questions and concerns.

Guest Relations Locations:

  • Main Concourse- Across from Sections 112 & 125
  • Upper Concourse- Across from Section 434

H

Hotels

There are several hotels located in the downtown Houston area that provide easy access to Toyota Center. More information can be found by calling the Greater Houston Convention and Visitors' Bureau at 713-437-5200.

J

Jump Shot Bar

Located at the North end of the Main Concourse behind Section 113 this bar is open to all guests and has a full bar and its own outdoor smoking patio. The club is also equipped with 8 plasma screen TVs perfect for catching up on scores and highlights of other games.

L

Legends Lounge Bar

Located at the North end of the Main Concourse behind Section 113, the Legend’s Lounge bar is open to all arena guests and features a full bar and lounge area equipped with 8 plasma screen TV’s perfect for catching up on scores and highlights from other games. 

Lexus Lounge

An exclusive club tucked underneath the West lower bowl on the event level, the innovative Lexus Lounge and 14 Courtside Suites offer a unique combination of exclusive entertainment and hospitality space. For more information, visit our Courtside Suites page.

Lost and Found

If you lose an item during an event, please contact Toyota Center Guest Relations for assistance. Found items can be turned in to any Guest Relations Booth. Unclaimed items will be donated to charity after 60 days. For assistance on non-event days, please contact the Guest Relations Department at 713-758-7230.

Lost/Stolen Tickets

For lost tickets, guests must contact their point of purchase. For stolen tickets, guests should contact local law enforcement first, then their point of purchase.

M

Memorial Hermann Sky Court

Interactive sports-themed space located at the North end of the Upper Concourse includes a replica of Center Court, vertical jumps, replica player lockers, interactive kiosks as well as many other games. The Memorial Hermann Sky Court is open for all Rockets games.

Memorial Hermann Sky Court is complete with a party room great for birthday parties. If interested in booking a birthday party during a Rockets Home game call 713-627-DUNK. 

Merchandise

The team shop is located on the Main Concourse across from Section 113. Merchandise may also be purchased across from Section 126 and various portable locations. Suite and Club Seat holders may purchase merchandise from the stands located in the club lounges and at the sky bridge merchandise stand. The Rockets Team Shop is open on Tuesdays and Wednesday, 11am-5pm, and Saturdays 2pm-5pm. Shop online at RocketsShop.com

N

National Anthem

To inquire about singing the National Anthem at a Houston Rockets game, please email GuestServices@rocketball.com. Your request will be forwarded to the appropriate persons.

O

Operations

Toyota Center is operated by Clutch City Sports & Entertainment.

Outside Vending

The selling or sampling of merchandise, food, beverages, tickets or other items on the property without written Toyota Center authorization is strictly prohibited.

P

Parking

A 2,500 space parking garage is located adjacent to Toyota Center for Suite and Club Seat holders with parking passes for Rockets games. Parking passes can be purchased for concerts through the box office. Approximately 10,000 parking spaces are located within a few blocks, providing easy access to Toyota Center. The Tundra Garage opens for event parking 1.5 hours before each event's scheduled door time. 

Pets

See Animals.

Phone Charging Stations

Charging stations are conveniently located on the main concourse level for guest use. 

Presale Ticket Opportunities

Become a TC Insider to gain access to exclusive member benefits such as presale opportunities, ticket offers, and advance event information.  Visit our Become an Insider page to join. 

Private Events At Toyota Center

Toyota Center has several spacious banquet rooms available for private events. Please call 713-758-7255 or email eventbooking@rocketball.com for information regarding rental arrangements.

Prohibited Items

For safety reasons, patrons may be refused entry if they are in possession of prohibited items including, but not limited to: alcoholic beverages, illegal drugs, food, drinks, glass/plastic/metal containers, video recorders, audio recorders, fireworks, laser pointers, backpacks, coolers, knives, weapons of any type, baby seats or carriers, unauthorized noise makers, glitter, confetti, streamers, helium balloons, basketballs, beach balls, parcels or packages, inflatables, or large bags of any kind. 

Public Phones

In case of an emergency, patrons may visit the Guest Relations booths to make a phone call.

Public Transportation

Toyota Center is conveniently located near Metro routes that provide easy access to events. More information can be found by calling the Houston Metro at 713-635-4000.

R

Re-Entry

Re-entry is not permitted at Toyota Center. If you leave the arena, you may not re-enter unless you have an unused ticket.

Reservations

Reservations are welcome for dining arrangements at the Red & White Wine Bistro , the Toyota Center ’s restaurant and wine bar. Priority seating will be given to premium guests. The Red & White Wine Bistro will not be open for all events. To check in advance or to make reservations call 713-758-7534.

Restrooms

Restrooms are located throughout Toyota Center for your convenience. All restrooms meet or exceed ADA specifications.

S

Scoreboard

Toyota Center scoreboard installed by Panasonic features the largest combined viewing area of any indoor center-hung scoreboard currently used in the U.S. The scoreboard contains four large screens-two rectangular-shaped displays that face the east and west seating areas and a pair of square-shaped screens that face the north and south ends of the bowl. The larger boards measure approximately 25' high by 58' wide. The two end panels measure approximately 25' high by 25' wide. All the boards display a full HD signal with 1080 lines of resolution. The board provides a video image that is more than 600 percent larger than the previous scoreboard that had been used since the building's debut in 2003. Additionally, the new board is capable of handling limitless configurations for displaying live action, game statistical information and animations.

Searches

In the interest of guest and staff safety, a search process is required for all events in order to prevent guests from bringing into the arena unauthorized and prohibited items. Guests who refuse to submit to the search process shall be refused entry. Security officers will conduct these searches.

Seating Capacity

18,300 for basketball and up to 19,000 for concerts

See Something, Say Something

The nationwide "If You See Something, Say Something™" public awareness campaign - is a simple and effective program to raise public awareness of indicators of terrorism and terrorism-related crime, and to emphasize the importance of reporting suspicious activity to the proper local law enforcement authorities.  To report suspicious activity, see the nearest Usher/Ticket Taker, Security or Police officer.

Smoking Policy

Smoking of any kind, including the use of e-cigarettes and vaporizers, is prohibited inside Toyota Center, including all premium seating, dining, and entertainment areas.  A designated smoking area outside the arena is accessible on the Main Concourse level through doors near Section 117.

Sound System

Toyota Center houses a state-of-the-art sound system that is adaptable to a wide array of events.

Sponsorship Opportunities

Individuals and corporations can become a part of our BIG family. A select group of companies have the opportunity to harness the power of the Houston Rockets and Toyota Center to impact their marketing. Opportunities include: arena signage, television and radio advertising, promotional programs, athlete appearances, tickets, hospitality, and much more. Please send direct inquiries to John Croley at johnc@rocketball.com.

Strollers

Stroller use is permitted inside Toyota Center but is restricted to concourse areas. Strollers can be checked in and stored at any Guest Services booth. 

Suites

The Traditional Suites are ideal for companies and individuals who wish to provide the best in sports and entertainment hospitality to their clients and employees. For more information regarding the purchase or event rental of a suite, contact suites@rocketball.com.

T

Television Monitors

There are 140 plasma screen televisions located throughout the suites, restaurant, and club lounges and more than 250 flat screen televisions are located throughout the remainder of the building.

Tickets

Tickets may be purchased at the Toyota Center Box Office, through the Toyota Center web site or by calling 1-866-4HOUTIX, or at select Houston area Randalls locations. Additional information, including a review of the online ticket purchase process is available at our How To Buy Tickets page.

Toll-free numbers are valid in the US and Canada. Other countries may dial directly: +1-972-248-5393. International Toll Charges will apply.

Information regarding season ticket purchases may be obtained at the information table located on the Main Concourse during Rockets games, or by calling 713-758-7200. 

Translators

Toyota Center may be able to provide American Sign Language translator services to ticketed guests with at least 72 hours' notice. Please call 713-758-7200 prior to the event you are attending to make advance arrangements. 

Tours

For information on backstage and public tours of Toyota Center, please visit http://www.houstontoyotacenter.com/events/public-tours

W

Water Fountains

For your convenience, water fountains are located on all concourse levels throughout the arena.

Wheelchairs

Complimentary wheelchair escorts are provided through Guest Relations. Please ask any Toyota Center Team Member for assistance or call 713-758-7230 with any questions. Please visit our Accessibility Guide page for additional details.

Will Call

Guests can pick up Will Call tickets at any time during Box Office hours. Photo identification is required to pick up tickets. (See Box Office.)

Our Partners

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